When you purchase something, do you usually ask for a receipt? Sometimes it’s a good idea since that receipt can be used to return a good that just wasn’t up to the standards you wanted. This can be important for appliances like televisions and computers since they’re a pretty heavy investment. Why shouldn’t you have the same expectations for your air conditioning or heating services?
When working with amateurs, you can throw this notion of “standards” out the window. Amateurs might get the job done, or they might not. It’s really a roll of the dice.
When you sign up with a team of professional HVAC contractors in San Antonio, however, you get the excellent service you’re used to. Keep reading as we talk about some signs you as a customer can tell if an HVAC team is going to be up to your standards.
What Makes Good Service?
You tell us! Do you hate it when an HVAC technician tries to upsell you on a new and expensive piece of equipment because they’ll get a commission on it? How about when an amateur performs a quick “fix” only for the system to break down a few minutes after the technician has left? We suspect that these can make your blood boil. Try avoiding these kinds of encounters by working with professionals that know what they’re doing. Let us explain.
The Problem of Upselling
Here at Riteway Service Company, our technicians never upsell for a simple reason. They don’t get paid on commission, so there’s just no reason to do it. If your air conditioner is working just fine and needs quick repair, we’re never going to push you towards an upgrade that you don’t want or need. This helps you trust us, knowing that we really only have your confidence and satisfaction in mind, and our sale really comes secondary to that.
Experience and Commitment
Our company has been serving the San Antonio area for 23 years. That’s a long time to put yourself out there in the public, especially with brazen homeowners who feel no aversion to criticizing us whenever they want. The big difference between our company and the amateurs that we see nearby, is that we’ve been doing this for a long time and our customers know that. We have a general trend in all of our reviews and reports that our work shows the signs of experience. You’re just more likely to be satisfied with a job when we’re the ones who do it!
Don’t you hate it when you work with a specific technician you really like, only to have them leave the company a month later? This “revolving door” of employees in a company can usually be a really bad sign that the professionals working there are unhappy. At our company, turn-over rates are incredibly low, so customers can expect to work with the same professionals they know and trust for years to come. Good service shouldn’t be a one-and-done deal, it should be a reoccurring aspect of your life, which is why we keep our helpful staff around as long as we can!
Ready to escape the amateurs and knock-offs, and dive into good service? Call Riteway Service Company today!